Refund policy
refund policy
We accept returns for a refund within 14 days of delivery if you are not completely satisfied.
Policy Details
- No Exchanges: Please return for a refund and place a new order online.
- Item Condition & Hygiene Requirement: For hygiene reasons, socks must be unworn, unwashed, and in their original, unopened packaging with all tags attached.
- Sale Items: Eligible for a full refund within 14 days if they meet all hygiene criteria.
- Packs, Duos & Singles: Packs, pre-made duos and created by you duos must be returned complete, exactly as originally ordered. Single socks are sold in duos and cannot be returned individually.
- Damages & Issues: Inspect orders upon arrival. Report defective, damaged, or incorrect items within 48 hours with photographic evidence.
Shipping Costs & Deductions
- Return postage is paid by the customer.
- Standard outbound delivery fees are refunded on full-order returns within 14 days (UK & EU); express shipping or partial orders are non-refundable.
- International customs duties and taxes are non-refundable through us.
Refund Processing & Terms
- Approved refunds are processed to the original payment method within 10 business days.
- We reserve the right to deny ineligible, excessive, fraudulent, or abusive returns.
- This does not affect your statutory rights.
How To Return
- Visit our help me page and select return order.
- Sign in with your email, choose your order and select the items to return. No paperwork or invoices needed.
- Pack your unworn item(s) securely and ship them back to us for a prompt refund.
Last Updated: October 2026
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